Welcome to the FAQ page

A:The system works by pre-drilling an oversized hole in the structure and inserting an anchor body surrounded by a fabric sock. A cementitious grout is injected into the anchor under low pressure. It flows into the fabric sock, inflating the entire assembly like a balloon, allowing the sock to expand and take up all the available space: voids, cracks, fissures, among others. The result is both a mechanical and adhesive bond.

A:No. As all our solutions are customized, we do not have a catalog. However, we can develop any type of anchor (from intricate wall ties to solid bar anchors) to fit your project.

A:Almost any. Our engineered solution reinforces an array of materials—stone, concrete, clay, terra cotta, adobe, and even timber. It can be used under water and in weak substrates.

A:No. Even as it restores, stabilizes, strengthens, and repairs, the system does not compromise the parent material. And because the reinforcement and anchoring system becomes part of the structure, it does not visibly alter a structure’s appearance.
The Cintec™ anchoring is the least intrusive intervention available in most cases where the alternative would be to dismantle and rebuild a structure.

A:Yes. As part of our service, Cintec™ provides technical support to engineers, architects and contractors during the design stage. We also provide technical documents like the Engineering Manual, Terracotta Manual, sketches, and others, to guide the specification of our solutions.

A:Yes, we do. The installation training takes place on site, on the first day of anchor installation. The object of the training course is to give the installer a complete knowledge of the Cintec™ anchoring system. During the course, the installers are given hands-on experience as to the installation techniques.
Upon completion of the course, successful trainees are certificated and issued with an identity card. The company is then entered onto the Cintec™ approved installers list.

A:Only certified personnel holding a valid Cintec ID are allowed to install our anchors. As part of our quality control, Cintec™ carries the responsibility for the product whilst the installer has the responsibility to carry out the work in a professional manner.

A:Cintec™ does not have any distributors. Although any contractor can buy Cintec™ anchors, as part of our quality control, we make sure that every installer is certified and knows the requirements and procedures for a successful Cintec™ anchor installation.

A:None. There is no small project for Cintec™! A one-unit anchor order is considered as important as a thousand-units order for our production team.

A:10 – 15 business days is our standard ETA. However, it will always depend on our production timeline and the type of anchor that was ordered. Cintec™ will work with contractors to provide anchors in a timely manner so as not to impact production.

A:As all our solutions are customized to the project, the price per anchor varies considering factors such as dimensions, type of steel and hardware and specific requirements that are defined per project.

A:Credit Cards, bank transfers and checks. We accept major credit cards, including Visa, MasterCard, and American Express.
If you have any questions regarding the payment process or if you need assistance with a specific payment method, please feel free to contact us. We’re here to help!

A:Cintec™ has offices all over the world. Our main office in America is located in Ottawa, ON, Canada, and we also have an office in Hunt Valley, MD, United States.

A:For over 60 years, Cintec™ has – around the world - secured and reinforced historic and historical buildings, masonry bridges, monuments, railway structures, retaining walls and harbor walls.